1. Who We Are
Retail HQ provides point-of-sale software, business-management tools, hardware, installation, training and support for hospitality and retail businesses in Thailand. Questions about this policy can be sent to sales@liberty-computers.com or discussed by phone on 038 249 008.
2. Information We Collect
We may collect information you provide directly, including your name, business name, job role, email address, phone number, business type, number of locations, enquiry details and information submitted through forms, email, phone, LINE or live chat.
Technical information may also be collected automatically, including IP address, browser type, device type, pages visited, referring page, approximate location, cookie identifiers and website interaction data.
3. How We Use Information
We use personal information to respond to enquiries, arrange demonstrations, prepare proposals, provide products and services, deliver support, manage customer relationships, improve the website, measure marketing performance, protect the security of our systems and comply with legal obligations.
4. Legal And Business Grounds
We process information where it is necessary to respond to a request, perform or prepare a contract, operate and improve our business, protect legitimate business interests, comply with legal obligations or where consent has been provided.
5. Sharing Information
Information may be shared with service providers that support website hosting, analytics, customer relationship management, communications, payment processing, installation or technical support. We do not sell personal information. Providers are expected to use information only for the services they perform.
6. International Services
Some technology providers may store or process information outside Thailand. Where this occurs, Retail HQ takes reasonable steps to use providers with appropriate contractual, organisational and security measures.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes and complying with legal obligations.
8. Security
Retail HQ uses reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your Choices And Rights
You may request access to, correction of or deletion of personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, or ask questions about how information is handled. Requests can be sent to sales@liberty-computers.com. Some requests may be limited where information must be retained for legal or contractual reasons.
10. Cookies And Analytics
The website may use necessary cookies, analytics tools and marketing technologies to operate the site, understand usage and measure campaigns. More information is available in the Cookie Policy.
11. Third-Party Links
The website may link to external websites or services. Retail HQ is not responsible for the privacy practices of third parties, and visitors should review their policies separately.
12. Children
The website and Retail HQ business services are intended for business users. We do not knowingly collect personal information from children through the website.
13. Changes To This Policy
This policy may be updated when services, technology or legal requirements change. The current version will be published on this page with an updated effective date.
14. Contact
For privacy questions or requests, email sales@liberty-computers.com or call 038 249 008.